Remote Mortgage Customer Advocate

Carrington; Salt Lake City (UT); Remote; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Zusammenfassung

Carrington Mortgage Holdings is seeking a Mortgage Customer Advocate Specialist to provide general office administrative support to the Legal and Customer Advocacy teams while ensuring accurate tracking of customer complaints. This remote role offers a target pay of $22.00 - $26.00 per hour, with hours 7:30 am to 4:00 pm PST.

Responsibilities include maintaining files, updating tracking systems, processing documents, and assisting with audits and outgoing responses, all while upholding policies

Qualifikationen

• High School Diploma or equivalent work experience.
• 1–3 years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required.
• Hours are 7:30 am - 4:00 pm PST.
• Familiarity with mortgage servicing and lending terminology.
• Excellent verbal and written communication skills.
• Outstanding attention to detail and strong analytical and organizational skills.
• Proficient with Microsoft 365 (Word, Outlook, Excel, and OneDrive).
• Ability to multi-task and work in a fast-paced environment.
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to understand, remember, and communicate routine and factual information.
• Exercise good judgment.
• Ability to organize thoughts and ideas and effectively communicate.
• Ability to count, add, subtract, multiply, divide and to record, balance, and check results for accuracy.
• Ability to understand and follow specific instructions and guidelines.
• Ability to communicate with internal and external partners utilizing a softphone; requires ability to hear and speak effectively.

Aufgaben

• Create, maintain, file, and retrieve Customer Advocacy Department files.
• Maintain and update customer complaint file tracking system.
• Retrieve scanned documents from the department’s document management system and import historical documents into the system as necessary; ensure data is accurate for reporting purposes.
• Maintain all internal/external email inboxes as needed.
• Assist with exception reporting as needed.
• Assist the department, including preparing outgoing responses, as needed.
• Responsible for reviewing all Advocate scanned mail and determining handling.
• Maintain accurate and complete records for documentation.
• Participate in and respond to internal and external routine audits as needed.
• Provide general administrative support and other duties as needed.

Kenntnisse

Administrative experience

Microsoft 365

Verbal communication

Written communication

Detail oriented

Analytical skills

Multi-tasking

Mortgage servicing knowledge

Softphone proficiency

Data entry accuracy

Ausbildung

High School Diploma

Tools

Word

Outlook

Excel

OneDrive

Jobbeschreibung

Carrington Mortgage Holdings is seeking a Mortgage Customer Advocate Specialist to provide general office administrative support to the Legal and Customer Advocacy teams while ensuring accurate tracking of customer complaints. This remote role offers a target pay of $22.00 - $26.00 per hour, with hours 7:30 am to 4:00 pm PST.

Responsibilities include maintaining files, updating tracking systems, processing documents, and assisting with audits and outgoing responses, all while upholding policies