Remote Mortgage Customer Advocate Specialist

Carrington; Dover (DE); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans for you and family

Discretionary 401(k) match (50% of the

first 4% contributed)

Discounts through employee portal

Custom training programs

Employee referral bonuses

Educational reimbursement

Charitable foundation support

Job summary

Carrington Mortgage Holdings is seeking a Mortgage Customer Advocate Specialist to provide general office administrative support to the legal department, ensuring organized tracking of customer complaints. The role supports a home-based work model with a target pay of $22.00–$26.00 per hour and standard business hours.

Ideal candidates have a High School Diploma (or equivalent) and 1–3 years in legal/complaint handling or mortgage servicing.

Qualifications

• High School Diploma or equivalent work experience.
• 1–3 years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company.
• Hours are 7:30 am - 4:00 pm PST
• Familiarity with mortgage servicing and lending terminology
• Excellent verbal and written communication skills
• Outstanding attention to detail and strong analytical and organizational skills
• Proficient with Microsoft 365 (Word, Outlook, Excel, and OneDrive)
• Ability to multi-task and work in a fast-paced environment
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to understand, remember, and communicate routine and factual information.
• Exercise good judgment.
• Ability to organize thoughts and ideas and effectively communicate.
• Ability to count, add, subtract, multiply, divide and to record, balance, and check results for accuracy.
• Ability to understand and follow specific instructions and guidelines.
• Ability to communicate with internal and external partners utilizing a softphone; requires ability to hear and speak effectively.

Responsibilities

• Create, maintain, file, and retrieve Customer Advocacy Department files.
• Maintain and update customer complaint file tracking system.
• Retrieve scanned documents from the department’s document management system and import historical documents into the system as necessary; ensure data is accurate for reporting purposes.
• Maintain all internal/external email inboxes as needed.
• Assist with exception reporting as needed.
• Assist the department, including preparing outgoing responses, as needed.
• Responsible for reviewing all Advocate scanned mail and determining handling.
• Maintain accurate and complete records for documentation.
• Participate in and respond to internal and external routine audits as needed.
• Provide general administrative support and other duties as needed.

Skills

Communication skills

Attention to detail

Multi-tasking

Mortgage terminology

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

Carrington Mortgage Holdings is seeking a Mortgage Customer Advocate Specialist to provide general office administrative support to the legal department, ensuring organized tracking of customer complaints. The role supports a home-based work model with a target pay of $22.00–$26.00 per hour and standard business hours.

Ideal candidates have a High School Diploma (or equivalent) and 1–3 years in legal/complaint handling or mortgage servicing.