Remote Microsoft 365 & SharePoint Support Specialist
Booker DiMaio, LLC
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Job summary
Booker DiMaio is seeking a Microsoft 365/SharePoint Technical Support Specialist to support a newly awarded IRS contract for SharePoint Online and Microsoft 365. The role focuses on responsive help desk support, platform monitoring, issue identification, and user assistance to maintain reliable day-to-day service delivery.
You will work with a broader technical team, escalate issues when needed, and help ensure secure, consistent operations across enterprise platforms in a remote work
Qualifications
- Experience providing help desk and technical support for enterprise platforms.
- Strong troubleshooting and problem-solving skills.
- Effective communication with technical and non-technical users.
- Ability to document issues and follow established support processes.
Responsibilities
- Provide help desk and technical support for users of supported platforms and applications.
- Monitor platform and service performance and identify issues requiring attention.
- Troubleshoot user and platform problems and resolve issues within the scope of responsibility.
- Document incidents, requests, resolutions, and recurring issues.
- Escalate complex technical issues to appropriate technical SMEs and development staff.
- Assist with user support, access issues, basic configuration, and operational tasks.
- Communicate clearly with users and technical team members regarding status and resolution.
- Support reliable, responsive day-to-day operation of the technical environment
Skills
Job description
Booker DiMaio is seeking a Microsoft 365/SharePoint Technical Support Specialist to support a newly awarded IRS contract for SharePoint Online and Microsoft 365. The role focuses on responsive help desk support, platform monitoring, issue identification, and user assistance to maintain reliable day-to-day service delivery.
You will work with a broader technical team, escalate issues when needed, and help ensure secure, consistent operations across enterprise platforms in a remote work
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