Remote Microsoft 365 & SharePoint Support Specialist

Booker DiMaio, LLC

Northern (KY)

Hybrid

USD 65,000 - 90,000

Full time

6 days ago

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Job summary

Booker DiMaio, LLC is assembling a Microsoft 365/SharePoint Technical Support team for an Internal Revenue Service contract. The role focuses on responsive help desk support, platform monitoring, and user assistance for SharePoint Online and Microsoft 365 in a remote setting.

The ideal candidate has Federal government experience and strong troubleshooting skills to ensure daily service delivery and issue resolution.

Qualifications

Experience supporting U.S. Federal Government programs or federal customers.
Experience providing help desk, technical support, systems support, or platform monitoring.
Strong troubleshooting and problem-solving skills.
Ability to communicate effectively with both technical and non-technical users.
Strong attention to detail and follow-through.

Responsibilities

Provide help desk and technical support for users of supported platforms and applications.
Monitor platform and service performance and identify issues requiring attention.
Troubleshoot user and platform problems and resolve issues within the scope of responsibility.
Document incidents, requests, resolutions, and recurring issues.
Escalate complex technical issues to appropriate technical SMEs and development staff.
Assist with user support, access issues, basic configuration, and operational tasks.
Communicate clearly with users and technical team members regarding status and resolution.
Support reliable, responsive day-to-day operation of the technical environment