Remote Microsoft 365 & SharePoint Support Specialist

Booker DiMaio, LLC; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Booker DiMaio is building a technical support team for an IRS contract supporting Microsoft 365 and SharePoint Online. The specialist will provide responsive help desk support, platform monitoring, issue identification, and user assistance, working with the broader technical team to ensure reliable day-to-day service delivery.

Ideal candidates have federal government experience, strong troubleshooting skills, and the ability to document issues and communicate with both technical and

Qualifications

• Experience supporting U.S. Federal Government programs or federal customers.
• Experience providing help desk, technical support, systems support, or platform monitoring.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong attention to detail and follow-through.
• Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred.

Responsibilities

• Provide help desk and technical support for users of supported platforms and applications.
• Monitor platform and service performance and identify issues requiring attention.
• Troubleshoot user and platform problems and resolve issues within the scope of responsibility.
• Document incidents, requests, resolutions, and recurring issues.
• Escalate complex technical issues to appropriate technical SMEs and development staff.
• Assist with user support, access issues, basic configuration, and operational tasks.
• Communicate clearly with users and technical team members regarding status and resolution.
• Support reliable, responsive day-to-day operation of the technical environment

Skills

Help desk

Technical support

Troubleshooting

Documentation

Communication

Microsoft 365/SharePoint

Tools

SharePoint

Microsoft 365

Job description

Booker DiMaio is building a technical support team for an IRS contract supporting Microsoft 365 and SharePoint Online. The specialist will provide responsive help desk support, platform monitoring, issue identification, and user assistance, working with the broader technical team to ensure reliable day-to-day service delivery.

Ideal candidates have federal government experience, strong troubleshooting skills, and the ability to document issues and communicate with both technical and