Remote Microsoft 365 / SharePoint Support Specialist

Booker DiMaio

Washington (District of Columbia)

Remote

USD 60,000 - 80,000

Full time

9 days ago

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Job summary

Booker DiMaio is seeking a Microsoft 365/SharePoint Technical Support Specialist to deliver responsive help desk support, monitor platform health, and assist users within a remote Federal contract environment. The role collaborates with a broader tech team to ensure reliable day-to-day service delivery and timely issue resolution.

Candidates should demonstrate strong troubleshooting, clear communication with both technical and non-technical audiences, and experience with Microsoft 365 or

Qualifications

Experience providing help desk or technical support for enterprise platforms.
Ability to troubleshoot and resolve issues efficiently.
Strong communication with technical and non-technical users.
Experience with Microsoft 365/SharePoint preferred.

Responsibilities

Provide help desk and technical support for users.
Monitor platform performance and health.
Troubleshoot and resolve user and platform issues.
Document incidents, resolutions, and recurring issues.
Escalate complex issues to SMEs.
Assist with access issues and basic configuration.
Communicate status and resolutions to users and team.
Support reliable day-to-day operation of the environment.

Skills

Help desk

Technical support

Microsoft 365

SharePoint

User communication

Troubleshooting

Documentation

Job description

Candidates should demonstrate strong troubleshooting, clear communication with both technical and non-technical audiences, and experience with Microsoft 365 or

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