Remote Mental Health Care Coordinator

Edgewood Health Network, Inc.; California; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package with $2

24/7 Employee Assistance Program

Birthday and extra paid day off

Float Days and holidays

In-house fitness facilities or gym

Perkopolis discounts

Education Support Assistance

Relocation opportunities

Defined Benefit pension up to 4%

Maternity and parental leave top-up

Kids & Co. Daycare discounts

Job summary

EHN Canada seeks a Guardians Care Specialist to oversee referent experiences for an assigned caseload from referral through discharge. The role coordinates inquiries, admissions, and treatment planning with clients, referents, and clinical teams, ensuring timely access to care and seamless service delivery.

A temporary full-time 12-month position is currently remote, with on-site attendance as needed. The GCS acts as the main contact for referents, upholding contractual commitments and reporting

Qualifications

• Bachelor's degree in health sciences, social sciences, business, healthcare administration, or a related field preferred.
• Experience in healthcare, mental health, addiction treatment, rehabilitation, disability management, account management, customer success, case coordination, or relationship management.
• Experience working with military, veteran, first responder, workers' compensation, or occupational rehabilitation systems is an asset.
• Experience working within interdisciplinary healthcare environments.

Responsibilities

• Receive and coordinate inquiries and referrals from assigned partners, including VAC, CAF, RCMP, first responder organizations, disability management providers and other accounts as assigned.
• Manage admission planning, screening, and pre-admission activities in collaboration with clients, referents, admissions teams, and interdisciplinary care teams.
• Drive timely progression from inquiry to admission by proactively managing referrals, maintaining client engagement, removing barriers to treatment, and ensuring assigned referrals are responded to and advanced within established service standards.
• Serve as the primary point of contact for assigned referents throughout the treatment journey.
• Establish, document, communicate, and manage referent expectations, including communication requirements, reporting obligations, timelines, and contractual commitments.
• Ensure all referent requirements and reporting commitments are met throughout treatment and discharge.
• Serve as the subject matter expert regarding referent requirements, funding processes, and account-specific expectations.
• Collaborate with clinical, nursing, operational, and administrative teams to support treatment progression, discharge planning, and continuity of care.
• Participate in case conferences, operational meetings, and discharge planning discussions to support effective communication and coordination, as needed.
• Conduct regular file audits, chart reviews, and quality assurance activities to ensure compliance with treatment plans, documentation standards, and referent expectations.
• Monitor treatment milestones, reporting deadlines, and discharge documentation to ensure timely communication with stakeholders.
• Proactively identify and elevate service delivery issues, risks, or gaps that may impact client outcomes, referent satisfaction, or operational performance.
• Solicit and respond to referent feedback, concerns, and complaints, coordinating resolution with internal teams as required.
• Partner with Business Development Account Owners to support account retention, growth, stakeholder engagement, and service improvement initiatives.
• Track referral trends, client needs, and operational opportunities and provide recommendations to improve service delivery and access to care.
• Maintain accurate documentation within EHN systems while ensuring compliance with privacy legislation, accreditation standards, and organizational policies.
• Perform other duties as assigned.

Skills

CRM proficiency

Customer service

Stakeholder engagement

Communication skills

Organization

Problem solving

Travel willingness

Education

Bachelor's degree in health sciences, social sciences, business, healthcare administration, or related field

Tools

CRM systems

Electronic health records

Microsoft Office

Job description

EHN Canada seeks a Guardians Care Specialist to oversee referent experiences for an assigned caseload from referral through discharge. The role coordinates inquiries, admissions, and treatment planning with clients, referents, and clinical teams, ensuring timely access to care and seamless service delivery.

A temporary full-time 12-month position is currently remote, with on-site attendance as needed. The GCS acts as the main contact for referents, upholding contractual commitments and reporting