Remote Membership & Compliance Specialist

General Dynamics Information Technology, Inc.; Northern (KY); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

General Dynamics Information Technology, Inc. is seeking a Membership Specialist to support OPTN membership processes for HRSA, ensuring compliance with policies and bylaws across transplant centers, OPOs, and laboratories. This role requires data-driven analysis and strong stakeholder service.

You will review applications, maintain accurate records in OPTN tracking systems, and collaborate with internal teams to deliver membership services remotely.

Qualifications

• Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
• At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
• Analytical Skills: Strong abilities in critical thinking, problem-solving, and data analysis
• Technical Proficiency: Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred.
• Communication Skills: Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.
• Must be able to obtain a Public Trust clearance

Responsabilités

• Analyze membership applications and update requests for completeness, accuracy, and compliance standards.
• Work with applicants to address deficiencies and ensure necessary documentation is submitted.
• Prepare application summaries and support committees reviewing membership requests.
• Perform quantitative and qualitative analysis of member performance metrics and trends.
• Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts.
• Identify actionable insights and recommend improvements based on data analysis.
• Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions.
• Provide guidance and support to members navigating application and compliance processes.
• Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems.
• Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services.

Connaissances

Analytical skills

Communication skills

Organizational abilities

Customer service experience

Public Trust clearance eligibility

Formation

Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or related field

Outils

Microsoft Office Suite

SharePoint

Excel

Teams

Description du poste

General Dynamics Information Technology, Inc. is seeking a Membership Specialist to support OPTN membership processes for HRSA, ensuring compliance with policies and bylaws across transplant centers, OPOs, and laboratories. This role requires data-driven analysis and strong stakeholder service.

You will review applications, maintain accurate records in OPTN tracking systems, and collaborate with internal teams to deliver membership services remotely.