Membership Specialist

General Dynamics Information Technology, Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Membership Specialist to support OPTN membership processes for HRSA, ensuring compliance with policies and bylaws across transplant centers, OPOs, and laboratories. This role requires data-driven analysis and strong stakeholder service.

You will review applications, maintain accurate records in OPTN tracking systems, and collaborate with internal teams to deliver membership services remotely.

Qualifications

• Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
• At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
• Analytical Skills: Strong abilities in critical thinking, problem-solving, and data analysis
• Technical Proficiency: Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred.
• Communication Skills: Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.
• Must be able to obtain a Public Trust clearance

Responsibilities

• Analyze membership applications and update requests for completeness, accuracy, and compliance standards.
• Work with applicants to address deficiencies and ensure necessary documentation is submitted.
• Prepare application summaries and support committees reviewing membership requests.
• Perform quantitative and qualitative analysis of member performance metrics and trends.
• Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts.
• Identify actionable insights and recommend improvements based on data analysis.
• Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions.
• Provide guidance and support to members navigating application and compliance processes.
• Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems.
• Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services.

Skills

Analytical skills

Communication skills

Organizational abilities

Customer service experience

Public Trust clearance eligibility

Education

Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or related field

Tools

Microsoft Office Suite

SharePoint

Excel

Teams

Job description

GDIT is your place. Make it your own by discovering new ways to apply the latest technology and processes. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Membership Specialist joining our team to lead professionals supporting the Health Resources & Services Administration (HRSA).

The Health Resources and Services Administration (HRSA) aims to improve health outcomes by enhancing access to quality services, developing a skilled health workforce, and implementing innovative programs that benefit geographically isolated, economically or medically vulnerable populations. HRSA focuses on increasing health equity and strengthening local health systems through initiatives such as community health centers, the Organ Procurement & Transplantation Network (OPTN), the Ryan White HIV/AIDS Program, and support for maternal and child health.

The Membership Specialist plays a key role in supporting the integrity and effectiveness of Organ Procurement and Transplantation Network (OPTN) membership processes. This role involves monitoring compliance with OPTN policies and bylaws across transplant centers, organ procurement organizations (OPOs), and laboratories, as well as processing membership applications, maintaining accurate records, and performing data-driven analysis to enhance system quality.

The Membership Specialist acts as an essential liaison with members, providing guidance, ensuring regulatory adherence, and supporting the Membership and Professional Standards Committee (MPSC) in their oversight activities.

Key Responsibilities

The Membership Specialist is responsible for:

1. Application Review

• Analyze membership applications and update requests for completeness, accuracy, and compliance standards.
• Work with applicants to address deficiencies and ensure necessary documentation is submitted.
• Prepare application summaries and support committees reviewing membership requests.

2. Analysis & Reporting

• Perform quantitative and qualitative analysis of member performance metrics and trends.
• Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts.
• Identify actionable insights and recommend improvements based on data analysis.

3. Stakeholder Communication

• Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions.
• Provide guidance and support to members navigating application and compliance processes.

4. Operational Support

• Support MPSC activities, including member performance improvement and compliance reviews.
• Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems.
• Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services.

WHAT YOU'LL NEED TO SUCCEED

• Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
• At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
• Analytical Skills: Strong abilities in critical thinking, problem-solving, and data analysis
• Technical Proficiency: Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred.
• Communication Skills: Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.
• Organizational Abilities: Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Customer Service experience
• Must be able to obtain a Public Trust clearance

LOCATION: Remote

#GDITFedHealthJobs #GDITHealth

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.