Remote Customer Engagement Specialist - Build Relationships

HB Travels; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Relationship building

Professional development

Job summary

HB Travels is seeking a Customer Engagement Specialist to connect with customers, understand their needs, and provide personalized assistance from a remote environment in the United States.

The ideal candidate excels at communication, follows up with customers, researches options, and builds lasting relationships while delivering a professional, positive experience across digital channels.

Qualifications

• Excellent written and verbal communication.
• Strong interpersonal skills.
• Friendly and professional demeanor.
• Customer-focused attitude.
• Strong organization and follow-up skills.
• Comfortable using digital communication platforms.
• Basic computer proficiency.
• Ability to learn new systems.
• Self-motivated and dependable.
• Customer service, sales, or client-facing experience is helpful but not required.

Responsibilities

• Engage with prospective and existing customers
• Respond to customer questions and inquiries
• Identify customer interests, needs, and preferences
• Research available options and solutions
• Provide clear and helpful information
• Assist with reservation-related requests
• Follow up with customers regarding inquiries
• Maintain accurate customer records
• Coordinate with providers when necessary
• Build relationships through consistent communication
• Provide a professional and positive customer experience

Skills

Written communication

Verbal communication

Interpersonal skills

Customer-focused

Organization & follow-up

Digital platforms

Learning agility

Self-motivation

Job description

HB Travels is seeking a Customer Engagement Specialist to connect with customers, understand their needs, and provide personalized assistance from a remote environment in the United States.

The ideal candidate excels at communication, follows up with customers, researches options, and builds lasting relationships while delivering a professional, positive experience across digital channels.