Remote Member Services Associate — Seasonal with Bonus

Health Options; Maine; Remote; USD 20,000 - 29,000; Full time

Job summary

Community Health Options is seeking a personable, customer-service oriented Member Services Associate for a seasonal, remote role starting in November. You will handle phone, email, and mail inquiries, resolve issues with first‑call resolution, and guide Members through health insurance processes and online systems.

Opportunities for permanent full‑time advancement after the seasonal assignment through January 2027 exist for qualified candidates.

Qualifications

• Strong commitment to high level customer service.
• Experience with health insurance or healthcare environment preferred.
• 1+ year in a call center or equivalent.
• Able to analyze and interpret verbal and written instructions.
• Able to present information clearly and concisely.
• Ability to type quickly, efficiently, and accurately.
• Able to multi‑task using multiple computer systems and screens.

Responsibilities

• Assist Members via phone, mail, and email inquiries.
• Resolve issues with a focus on first call resolution.
• Provide navigational support for health insurance processes and online systems.
• Support health care providers, agents and brokers with a customer‑focused approach.
• Maintain close working relationships with internal and external partners.

Skills

Customer service

Health insurance knowledge

Call center experience

High school diploma

Verbal & written communication

Typing fast

Multitasking across systems

Feedback incorporation

Adapt to change

Team oriented

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Community Health Options is seeking a personable, customer-service oriented Member Services Associate for a seasonal, remote role starting in November. You will handle phone, email, and mail inquiries, resolve issues with first‑call resolution, and guide Members through health insurance processes and online systems.

Opportunities for permanent full‑time advancement after the seasonal assignment through January 2027 exist for qualified candidates.