Remote Member Service Specialist

Connexus Credit Union; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

20 days PTO and 10 holidays

Volunteer Time Off

401K Retirement with up to 6% employer

Health, Dental, Vision insurance

Health Savings Account with employer I

Employer paid Life insurance

Short-Term and Long-Term Disability

Tuition Reimbursement 4000-7000

Professional development stipend

Job summary

Connexus Credit Union is hiring for member-facing roles across the United States in a remote-first environment. Join a cooperative that rewards frontline service with growth opportunities and comprehensive benefits.

As a teller or member service representative, you will handle transactions, assist members, promote Connexus products, and maintain confidentiality while delivering best-in-class service. Starting wage is $17.00/hr with training and development support to help you excel in a

Qualifications

• 1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals.
• Prior experience working in a credit union or bank as a member service representative or teller is beneficial but not required as we are willing to train.
• Evidence of excellent verbal communication skills with an outgoing personality.
• Ability to be entrusted with confidential matters and to remain calm under pressure.
• Demonstrated ability to be a team player in a fast-paced, flexible environment.

Responsibilities

• Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes.
• As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals.
• Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence.
• Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.
• Complete member transactions accurately and efficiently, adhering to department, organizational and federal guidelines and procedures.
• Operate and balance cash drawer daily with minimal balancing errors.
• Monitor and respond as needed in chat queues to provide members with a seamless experience across contact channels.
• Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality.
• Achieve individual performance goals and contribute to branch success.
• Take initiative for personal development and stay informed of all credit union products, services and procedures.

Skills

Customer service

Cash handling

Verbal communication

Confidentiality

Job description

Connexus Credit Union is hiring for member-facing roles across the United States in a remote-first environment. Join a cooperative that rewards frontline service with growth opportunities and comprehensive benefits.

As a teller or member service representative, you will handle transactions, assist members, promote Connexus products, and maintain confidentiality while delivering best-in-class service. Starting wage is $17.00/hr with training and development support to help you excel in a