Remote Member Service Specialist

WEOKIE Federal Credit Union; Oklahoma City (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

WEOKIE Federal Credit Union is seeking a Member Service Representative in Oklahoma City to deliver exceptional service through phone, chat, and online channels. You will handle inquiries, process transactions, and educate members on products and services while maintaining policy compliance.

The role emphasizes relationship building, accuracy, and a proactive approach to meet member financial needs in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Some post-secondary education preferred.
• Ability to learn and apply various software applications.
• Accurate keyboarding skills.
• Strong listening and problem-solving abilities.
• Empathy and emotional awareness to guide behavior.
• Excellent member service, phone etiquette, and communication.
• Prior experience in retail service; call center experience preferred.

Responsibilities

• Provide exceptional service via remote channels (phone, chat, email, web).
• Respond to member inquiries and process electronic transactions.
• Proactively suggest products and services to meet member needs.
• Protect identities and review account information for accuracy.
• Adhere to policies and proper controls; escalate gaps to leadership.
• Resolve member concerns to achieve first-call resolution when possible.

Skills

High School Diploma

Post-secondary education

Software applications

Typing skills

Empathy

Phone etiquette

Retail experience

Call center experience

Education

Some post-secondary education

Job description

WEOKIE Federal Credit Union is seeking a Member Service Representative in Oklahoma City to deliver exceptional service through phone, chat, and online channels. You will handle inquiries, process transactions, and educate members on products and services while maintaining policy compliance.

The role emphasizes relationship building, accuracy, and a proactive approach to meet member financial needs in a fast-paced environment.