Member Relationship Center Lead & Coach

WEOKIE Federal Credit Union; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

WEOKIE Federal Credit Union in Oklahoma City seeks a Member Relationship Assistant Manager to lead the center's service delivery and drive member engagement. You will supervise staff, coach employees, and conduct performance reviews while educating members on products and online services.

The role focuses on building a high-performing team, maintaining excellent service levels, and ensuring operations stay compliant with regulations.

Qualifications

• Two years in retail financial services with supervisory experience.
• Ability to supervise and coach staff toward objectives.
• Strong communication and leadership skills, with confidentiality.

Responsibilities

• Lead service delivery strategy for the Member Relationship Center.
• Supervise staff, provide coaching, and conduct reviews.
• Interact with members to identify needs and promote services.
• Ensure compliance with laws and company policies.

Skills

Leadership

Customer service

Coaching

Communication

Staff development

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

WEOKIE Federal Credit Union in Oklahoma City seeks a Member Relationship Assistant Manager to lead the center's service delivery and drive member engagement. You will supervise staff, coach employees, and conduct performance reviews while educating members on products and online services.

The role focuses on building a high-performing team, maintaining excellent service levels, and ensuring operations stay compliant with regulations.