Remote Member Service Associate

Wellby Financial; United States; À distance; USD 32 000 - 42 000; Plein temps

Résumé du poste

Wellby Financial is seeking a Remote Member Service Representative I to support the Contact Center. You will interact with members by phone, email, and online chat, addressing inquiries and resolving complaints with empathy and urgency.

Responsibilities include handling transfers, loan payments, and account maintenance, while educating members on digital solutions and ensuring accurate records. Occasional on-site or remote work may be required to meet business needs.

Qualifications

• Minimum two years in a high-volume call center or equivalent experience.
• Bilingual preferred.

Responsabilités

• Interacts with members via phone, email, or online chat to provide support and information on products or services.
• Escalates complex issues to specialized teams or leadership as needed.
• Maintains accurate member records and responds to inquiries timely.

Connaissances

Customer service

Communication skills

Microsoft Office

Digital platforms

Team collaboration

Problem solving

Formation

High School diploma or equivalent

Two years of college-level education preferred

Outils

Microsoft Teams

Zoom Video Communications

Description du poste

Wellby Financial is seeking a Remote Member Service Representative I to support the Contact Center. You will interact with members by phone, email, and online chat, addressing inquiries and resolving complaints with empathy and urgency.

Responsibilities include handling transfers, loan payments, and account maintenance, while educating members on digital solutions and ensuring accurate records. Occasional on-site or remote work may be required to meet business needs.