Member Service Associate - Hybrid (Remote/Onsite)

Wellby Financial; Webster (TX); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Wellby Financial in Webster, TX seeks a friendly Member Service Representative I to support our Contact Center by handling member inquiries and resolving concerns across phone, email, and online chat.

You will maintain member records, educate customers on digital banking, and escalate complex issues to specialized teams while delivering empathetic, accurate service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in a high-volume call center environment.
• Ability to work onsite and remotely based on business needs.
• Bilingual preferred.

Responsibilities

• Interacts with members via telephone, email, or online chat to provide support and information on products or services.
• Fields customer questions and complaints; escalate to specialized team or leadership when beyond knowledge.
• Maintains customer accounts and records of member interactions with details of inquiries, complaints, or comments.
• Maintains a sense of urgency and empathy while collaborating with members on issues and action items through resolution.
• Troubleshoots and resolves inquiries in a timely, friendly, and accurate manner.

Skills

Customer service

Communication

Microsoft Office

Call center experience

Education

High School Diploma or equivalent

Two years of college-level education

Tools

Microsoft Teams

Zoom

Job description

Wellby Financial in Webster, TX seeks a friendly Member Service Representative I to support our Contact Center by handling member inquiries and resolving concerns across phone, email, and online chat.

You will maintain member records, educate customers on digital banking, and escalate complex issues to specialized teams while delivering empathetic, accurate service in a fast-paced environment.