Member Service Pro - Remote/Onsite Support

JSC Federal Credit Union; Webster, Northern (TX, KY); Hybrid; USD 32,000 - 38,000; Full time

Job summary

Wellby is seeking a dedicated Member Service Representative I to join our onsite Webster, TX contact center. You will assist members via phone, email, and chat, resolve inquiries, and process routine transactions while escalating complex issues to the appropriate teams.

A strong emphasis on customer satisfaction and adherence to banking policies is essential. The role requires at least a high school diploma and 2 years in a high-volume call center.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in a high-volume call center environment.
• Two years of college-level education preferred.
• Ability to work onsite and remotely based on business needs.
• Bilingual preferred.

Responsibilities

• Interact with members by telephone, email, or online chat to provide support and information on products or services.
• Escalate issues beyond frontline knowledge to specialized teams or leadership.
• Maintain accurate member accounts and records of interactions.
• Troubleshoot and resolve inquiries in a timely, friendly, and accurate manner.
• Educate members on digital banking options (mobile, online, ATM).
• Assist with transfers, loan payments, and account maintenance.

Skills

Customer service

Communication skills

Problem solving

Time management

Education

High School Diploma

2 years college preferred

Tools

Microsoft Office Suite

Microsoft Teams

Zoom Video Communications

Job description

Wellby is seeking a dedicated Member Service Representative I to join our onsite Webster, TX contact center. You will assist members via phone, email, and chat, resolve inquiries, and process routine transactions while escalating complex issues to the appropriate teams.

A strong emphasis on customer satisfaction and adherence to banking policies is essential. The role requires at least a high school diploma and 2 years in a high-volume call center.