Remote Member Engagement Specialist - Outreach & Enrollment

Remote Jobs; San Diego (CA); Remote; USD 33,000 - 37,000; Full time

Benefits offered by this job

401(k) matching

Monthly Stipend

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid time off + sick days

Job summary

Pacific Health Group in California is seeking a Member Engagement Specialist to serve as the first contact for prospective members. You will conduct outbound outreach, educate eligible individuals about programs, assist with enrollments, and support Medi-Cal applications when appropriate.

You will build rapport with referral sources, coordinate warm handoffs to Lead Care Managers, and help ensure timely access to ECM and other PHG services.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Conduct outbound telephone outreach to prospective members referred by health plans, providers, hospitals, and community organizations.
• Educate prospective members on Enhanced Care Management (ECM) and other available PHG services.
• Build rapport and establish trust with members through compassionate, professional communication.
• Complete enrollment documentation and obtain required consents and documentation.

Skills

Outbound calling

Excellent verbal communication

Interpersonal skills

Multitasking

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Pacific Health Group in California is seeking a Member Engagement Specialist to serve as the first contact for prospective members. You will conduct outbound outreach, educate eligible individuals about programs, assist with enrollments, and support Medi-Cal applications when appropriate.

You will build rapport with referral sources, coordinate warm handoffs to Lead Care Managers, and help ensure timely access to ECM and other PHG services.