Community Health Engagement Specialist

Pacific Health Group; Atchison (KS); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401(k) matching

Monthly stipend

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid time off + sick days

Job summary

Pacific Health Group is seeking a Member Engagement Specialist to be the first contact for prospective members, educating them about ECM and related PHG services, and guiding them through enrollment and eligibility processes.

You will partner with health plans, providers, and community organizations to ensure timely access to ECM and other support services, while maintaining accurate documentation and a compassionate, member-centered approach.

Qualifications

• Minimum of a high school diploma or equivalent.
• 1–2 years of experience in customer service, healthcare, or outreach.
• Comfortable conducting outbound calls and coordinating enrollments.

Responsibilities

• Conduct outbound outreach to prospective members referred by health plans and community partners.
• Educate members on ECM, CE/Medi-Cal, and PHG services.
• Assist with Medi-Cal and BenefitsCal applications as appropriate.
• Complete enrollments and obtain required consents and documentation.
• Coordinate with Lead Care Managers and referral sources for smooth transitions.
• Maintain HIPAA-compliant documentation of member interactions.

Skills

Customer service

Outbound outreach

Communication

Care coordination

Education

Associate's degree

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Pacific Health Group is seeking a Member Engagement Specialist to be the first contact for prospective members, educating them about ECM and related PHG services, and guiding them through enrollment and eligibility processes.

You will partner with health plans, providers, and community organizations to ensure timely access to ECM and other support services, while maintaining accurate documentation and a compassionate, member-centered approach.