Remote Medicaid Care Coordinator

Unitedhealthcare; Roanoke (VA); Remote; USD 22,000 - 40,000; Full time

Job summary

UnitedHealthcare is seeking a remote care coordinator in Virginia to support Medicaid members through initial health screenings, benefit explanations, and linkage to care. The role emphasizes compassionate customer service, clear communication, and strong documentation across required systems.

Responsibilities include identifying member needs, coordinating with care teams, and maintaining HIPAA compliance while delivering a positive, informative customer experience.

Qualifications

• High School Diploma or GED required.
• 2+ years experience with individuals enrolled in Medicaid programs.
• 1+ years experience conducting telephonic interactions with members/patients/customers.
• Proficiency with Word, Excel and Outlook for document creation, editing and calendar management.
• Must have access to a designated quiet home workspace and protect PHI.
• Must reside in the state of Virginia.

Responsibilities

• Conduct outreach to newly enrolled members to complete the initial health screening.
• Identify medical, behavioral, functional, and social needs.
• Document screening results and outreach in required systems.
• Explain benefits, services, and how to access care.
• Connect members to providers, programs, and community resources.
• Use clear, respectful communication; arrange interpreters as needed.
• Work with care managers, providers, and community partners.
• Warm transfer members to care teams when needed.

Skills

Communication skills

Customer service

Time management

Problem solving

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

UnitedHealthcare is seeking a remote care coordinator in Virginia to support Medicaid members through initial health screenings, benefit explanations, and linkage to care. The role emphasizes compassionate customer service, clear communication, and strong documentation across required systems.

Responsibilities include identifying member needs, coordinating with care teams, and maintaining HIPAA compliance while delivering a positive, informative customer experience.