Remote Medication Support Specialist

Mass General Brigham (Enterprise Services); Boston (MA); Remote; USD 31,000 - 38,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Pharmacy Support Specialist to perform medication-related tasks and support department operations within their scope of practice. You will assist with patient medication management, renewals, and communication with prescribers and pharmacies.

The role requires 1–2 years in a medical office or hospital setting, 1–2 years of medication administration or pharmacy experience, and EMR Outlook proficiency.

Qualifications

• 1-2 years medical office, hospital, or managed care experience.
• 1-2 years medication administration or pharmacy experience.
• Experience with electronic medical record (EMR) systems and Microsoft Outlook preferred.

Responsibilities

• Supports the clinic by assisting with patient medication management.
• Receives, reviews, and facilitates requests for medication renewals.
• Reviews requests according to established guidelines, enters pending requests in the electronic medical record, and routes them to the prescriber for review and signature.
• When electronic prescribing is unavailable, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Serves as a resource for patients regarding prescription access procedures, generic medications, prior authorization requirements, insurance procedures, and other medication-related issues.
• Completes medication prior authorization paperwork or electronic forms for sign-off by the clinical care team, in collaboration with the patient.
• Monitors prior authorization status throughout the review process and updates appropriate parties as necessary.

Skills

Medication management

Communication

Active listening

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Outlook

Job description

Mass General Brigham Incorporated is seeking a Pharmacy Support Specialist to perform medication-related tasks and support department operations within their scope of practice. You will assist with patient medication management, renewals, and communication with prescribers and pharmacies.

The role requires 1–2 years in a medical office or hospital setting, 1–2 years of medication administration or pharmacy experience, and EMR Outlook proficiency.