Remote Medication Access & Renewal Coordinator

Mass General Brigham Incorporated; Somerville (MA); On-site; USD 32,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated in Somerville, MA, seeks a Medication Support Specialist to perform a variety of medication-related tasks and support clinic operations within their scope of practice.

The role involves handling medication renewals, coordinating with prescribers, assisting patients with access, prior authorizations, and EMR workflows, while maintaining confidentiality and service excellence.

Qualifications

• High School Diploma or equivalent required; experience in lieu of a degree is not accepted.
• 1–2 years medical office, hospital or managed care experience.
• 1–2 years of medication administration or pharmacy experience.
• Experience with EMR systems and Microsoft Outlook preferred.

Responsibilities

• Supports clinic by assisting with patient medication management.
• Receives, reviews, and facilitates requests for medication renewals.
• Reviews requests per guidelines and routes to the prescriber for review and signature.
• Transmits prescription information to pharmacies by phone, fax, or paper when e-prescribing is unavailable.
• Serves as a resource for patients regarding prescription access, generics, prior authorization, insurance, and other issues.
• Completes prior authorization paperwork or electronic forms with clinical care team.
• Monitors prior authorization status and updates relevant parties as necessary.

Skills

Communication skills

Active listening

Problem-solving

Written communication

Calm under pressure

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Outlook

Job description

Mass General Brigham Incorporated in Somerville, MA, seeks a Medication Support Specialist to perform a variety of medication-related tasks and support clinic operations within their scope of practice.

The role involves handling medication renewals, coordinating with prescribers, assisting patients with access, prior authorizations, and EMR workflows, while maintaining confidentiality and service excellence.