Medication Support Coordinator

Mass General Brigham; Massachusetts; Remote; USD 31,000 - 38,000; Full time

Job summary

Mass General Brigham is seeking a pharmacy support specialist to perform medication-related tasks and support department operations within their scope of practice.

The role emphasizes medication management, renewals, and collaboration with prescribers. Responsibilities include EMR entry, patient guidance on access to medications, and coordination with pharmacies. Remote work option from Massachusetts is available along with competitive hourly pay.

Qualifications

• High school diploma or equivalent required.
• Experience with medication management in a medical setting preferred.
• Knowledge of prior authorization processes and documentation.

Responsibilities

• Assists with patient medication management and related tasks.
• Reviews requests for renewals and routes to prescriber.
• Enters pending requests in the EMR and forwards for signature.
• When E-prescribing is unavailable, transmits prescription information to pharmacies by phone, fax, or paper.
• Serves as a resource on prescription access, generics, and insurance procedures.
• Completes prior authorization paperwork for sign-off by the care team.
• Monitors prior authorization status and updates relevant parties.

Skills

Medication management

Prior authorization

EMR systems

Microsoft Outlook

Communication skills

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Outlook

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.

Essential Functions

• Supports the clinic by assisting with patient medication management.
• Receives, reviews, and facilitates requests for medication renewals.
• Reviews requests according to established guidelines, enters pending requests in the electronic medical record, and routes them to the prescriber for review and signature.
• When electronic prescribing is unavailable, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Serves as a resource for patients regarding prescription access procedures, generic medications, prior authorization requirements, insurance procedures, and other medication-related issues.
• Completes medication prior authorization paperwork or electronic forms for sign-off by the clinical care team, in collaboration with the patient.
• Monitors prior authorization status throughout the review process and updates appropriate parties as necessary.

Qualifications

Education

• High School Diploma or equivalent required.
• Can this role accept experience in lieu of a degree? No.

Experience

• Medical office, hospital, or managed care experience: 1–2 years required.
• Medication administration or pharmacy experience: 1–2 years required.
• Experience with electronic medical record (EMR) systems and Microsoft Outlook preferred.

Knowledge, Skills, And Abilities

• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviations and symbols, medication indications and dosages, and common medication-related questions.
• Strong written and verbal communication skills.
• Demonstrated service excellence skills, including active listening, problem-solving, and the ability to remain calm in emotionally charged situations.

Additional Job Details (if Applicable)

Remote Type

Remote

Work Location

123 Main Street

Pay Range

$22.81 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.