Remote Medication Access Coordinator

Mass General Brigham; Oregon; Hybrid; USD 31,000 - 38,000; Full time

Job summary

Mass General Brigham is seeking a Pharmacy Technician to support medication management for patients and help navigate prescription renewals, insurance approvals, and access to medications. This role serves as a critical link between patients, providers, and pharmacies in a hospital/ambulatory setting.

The position emphasizes problem solving, strong communication, and knowledge of medication procedures, with remote work options and a 40-hour week in a dynamic care environment.

Qualifications

• High School Diploma or Equivalent required.
• Experience as a pharmacy technician in hospital, retail, specialty, ambulatory pharmacy required.
• Experience with prior authorizations, insurance billing, rejected claims or patient-assistance programs required.
• Experience using electronic medical records, pharmacy systems, insurance portals, and MS Outlook required.
• Knowledge of laws and regulations related to clinical practice and patient confidentiality.

Responsibilities

• Supports the clinic by assisting with patient medication management.
• Receives, reviews, and facilitates requests for medication renewal.
• Reviews requests according to guidelines, pends requests in the EMR, and routes them to the prescriber for review and signature.
• When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Acts as a resource for patients on procedures for obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
• Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team in collaboration with the patient.
• Monitors the progress of prior authorization status throughout the review process, updating appropriate parties as necessary.

Skills

Strong written and verbal comms

Active listening

Problem solving

Calm under pressure

Medication abbreviations and dosing

Education

High School Diploma or Equivalent

Tools

EMR systems

Pharmacy systems

Microsoft Outlook

Insurance portals

Job description

Mass General Brigham is seeking a Pharmacy Technician to support medication management for patients and help navigate prescription renewals, insurance approvals, and access to medications. This role serves as a critical link between patients, providers, and pharmacies in a hospital/ambulatory setting.

The position emphasizes problem solving, strong communication, and knowledge of medication procedures, with remote work options and a 40-hour week in a dynamic care environment.