Medication Access Coordinator

Mass General Brigham (Enterprise Services); Somerville (MA); Remote; USD 31,000 - 38,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Pharmacy Technician to support medication management, renewals, and patient access. You will serve as a connector between patients, providers, and pharmacies, ensuring accurate processing of prior authorizations and insurance requirements.

This remote role (40 hours per week) offers exposure to hospital operations and EMR systems, with day shifts and a focus on patient confidentiality and compliance.

Qualifications

• Pharmacy technician experience in hospital/retail required.
• Experience with prior authorizations, insurance billing, and medication access helpful.
• Experience using EMR, pharmacy systems, insurance portals, and MS Outlook required.

Responsibilities

• Assist with patient medication management and renewals per guidelines.
• Review and route medication requests to prescribers; communicate with pharmacies.
• Assist patients with prescription procedures, insurance requirements and prior authorization.
• Prepare prior authorization paperwork with care team coordination.
• Track prior authorization status and inform involved parties.

Skills

Communication skills

Problem solving

Attention to detail

Education

High School Diploma or Equivalent

Tools

EMR systems

Pharmacy software

Insurance portals

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Love problem-solving and making a difference? Help patients navigate the complexities of prescription refills, insurance approvals, and medication access while serving as a vital connection between patients, providers, and pharmacies.

Summary

Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.

Does this position require Patient Care?

No

Essential Functions

• Supports the clinic by assisting with patient medication management.
• Receives, reviews, and facilitates requests for medication renewal.
• Reviews requests according to guidelines, pends requests in the electronic medical record, and routes them to the prescriber for review and signature.
• When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Acts as a resource for patients on procedures for obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
• Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team in collaboration with the patient.
• Monitors the progress of prior authorization status throughout the review process, updating appropriate parties as necessary.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

• Previous pharmacy technician experience in a hospital, retail, specialty, ambulatory pharmacy required
• Experience with prior authorizations, insurance billing, rejected claims, medication access, patient-assistance programs, or specialty medications required
• Experience using electronic medical records, pharmacy systems, insurance portals, and Microsoft Outlook required

Knowledge, Skills and Abilities

• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.81 - $27.71/Hourly

Grade

4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.