Remote Medicare Customer Service Rep - Work From Home

Arsenault; Dallas (TX); Remote; USD 23,419 - 37,415; Full time

Benefits offered by this job

Sign-on bonus of $1000

Retention bonus of $2000 after 180 days

Job summary

A health services company is seeking a Customer Service Representative to work from home. This permanent position focuses on providing compassionate customer service to Medicare members. Responsibilities include educating members on plan benefits and resolving issues, all while delivering empathetic service. Candidates must possess a high school diploma and demonstrate key attributes like patience and adaptability. A COVID-19 vaccination is required, ensuring a safe work environment. The role offers a competitive pay range with additional bonuses.

Qualifications

• Demonstrated ability to be empathetic and compassionate.
• Ability to apply patience while handling calls.
• Basic computer, typing and telephony skills are necessary.

Responsibilities

• Educate plan benefits and resolve member issues based on incoming calls.
• Provide empathetic and member-centric service.
• Ensure all member questions are thoroughly answered and resolved.

Skills

Empathy

Patience

Adaptability

Basic computer skills

Typing skills

Telephony skills

Education

High School diploma or equivalent

Job description

A health services company is seeking a Customer Service Representative to work from home. This permanent position focuses on providing compassionate customer service to Medicare members. Responsibilities include educating members on plan benefits and resolving issues, all while delivering empathetic service. Candidates must possess a high school diploma and demonstrate key attributes like patience and adaptability. A COVID-19 vaccination is required, ensuring a safe work environment. The role offers a competitive pay range with additional bonuses.