Remote Insurance Customer Care Specialist

Globe Life American Income Division; United States; Remoto; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid holidays and time off

Parental leave

Education reimbursement and courses (e

Discounted event tickets

Descrizione del lavoro

American Income Life is seeking a Customer Service Representative for a remote/work-from-home position. You will explain policy coverage and claim status, assist with payments, and support policyholders and third parties with policy information while maintaining high confidentiality and accuracy.

Requirements include a high school diploma or equivalent, 1 year of office experience, and strong phone/communication skills.

Competenze

• High school diploma or equivalent required; some college preferred.
• At least 1 year of office experience preferred; telecommunications experience is a plus.
• Background in life and health insurance and knowledge of insurance operations is desired.
• Strong customer service background and phone skills are essential.
• Excellent written and oral communication; strong organization and confidentiality.

Mansioni

• Provide excellent customer service by explaining policy coverage and claim status.
• Assist policyholders or third parties with claim payments or policy information.
• Handle heavy phone contact with policyholders, providers, and others.
• Follow procedures and maintain standards for calls, handling time, and accuracy.

Conoscenze

Customer service

Phone skills

Written & verbal communication

Organization

Confidentiality

Mathematical ability

Typing 30 WPM

Formazione

High school diploma or equivalent

Some college preferred

1 year office experience preferred

Insurance industry knowledge(Personal/ Life & Health)

Strumenti

Phone systems

Basic PC skills

Descrizione del lavoro

American Income Life is seeking a Customer Service Representative for a remote/work-from-home position. You will explain policy coverage and claim status, assist with payments, and support policyholders and third parties with policy information while maintaining high confidentiality and accuracy.

Requirements include a high school diploma or equivalent, 1 year of office experience, and strong phone/communication skills.