Remote Medical Support Assistant for Primary Care

U.S. Department of Veterans Affairs; Dayton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

The Dayton VA Medical Center in Ohio is seeking an Advanced Medical Support Assistant (AMSA) to support Primary Care. The AMSA will help achieve first-contact resolution and Veteran-centered delivery of care.

The role covers administrative and clerical duties, appointment scheduling in GUI and VISTA, patient communications, and coordination with the patient care team to ensure timely access and continuity of care. The position is on-site at Dayton and requires on-site presence.

Qualifications

• United States citizenship is required.
• Six months of clerical experience or evidence of applicable education.
• One year above high school or an equivalent combination of education/experience.
• Equivalent combinations of education and experience may qualify.
• MSAs must be proficient in spoken and written English per VA Handbook 5005.

Responsibilities

• Provide administrative/clerical support for patient care and the VHA PACT initiative.
• Schedule and coordinate clinic appointments using GUI and VISTA.
• Communicate with Veterans, staff, and external providers; respond to inquiries.
• Manage communications via secure messaging, mail, and phone with patients.
• Ensure timely appointment management and accurate documentation.
• Maintain professional interactions with diverse teams and follow established procedures.

Skills

English proficiency

Education

One year above high school

Job description

The Dayton VA Medical Center in Ohio is seeking an Advanced Medical Support Assistant (AMSA) to support Primary Care. The AMSA will help achieve first-contact resolution and Veteran-centered delivery of care.

The role covers administrative and clerical duties, appointment scheduling in GUI and VISTA, patient communications, and coordination with the patient care team to ensure timely access and continuity of care. The position is on-site at Dayton and requires on-site presence.