Remote Medical Information Lead (Canada)

Inizio Engage; United States; Remote; USD 41,000 - 42,000; Full time

Benefits offered by this job

Break between Christmas and New Year

Health benefits from day 1

Length of Service Awards

Quarterly Star Awards

Inizio Circle of Excellence Awards

Referral bonus

Online training library

Job summary

Inizio Engage is seeking a Medical Information Team Lead to support a biotechnology client from a Canada remote location. This role leads information services, ensures high-quality documentation, and triages medical information requests across channels while maintaining HIPAA privacy.

You will collaborate with cross-functional teams, manage multiple projects, and mentor team members. A Bachelor's degree is preferred, with High School Diploma required; strong communication skills are essential,

Qualifications

• High School Diploma required.
• Bachelor’s degree or equivalent work-related experience preferred.
• Ability to lead and guide others.
• Excellent verbal, written and listening communication skills.
• Proficiency with Word and Excel.
• Analytical thinking, problem solving, and decision making.
• Ability to multitask and manage multiple parallel projects with strong time management skills.

Responsibilities

• Maintain excellent quality standards for client programs; adhere to scripts and guidelines; accurately collect information and document in databases.
• Triage all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with guidelines and regulations for all contact channels.
• Complete literature fulfillment to customers.
• Exhibit effective communication and tele-management skills.
• Converse with callers empathetically and clarify medical terminology as needed.
• Demonstrate strong organizational skills across multiple projects and meetings.
• Adhere to SOPs and HIPAA privacy requirements.
• Support department with administrative duties as needed.

Skills

Leadership

Communication

Multitasking

Time management

Problem solving

Privacy/compliance

Education

High School Diploma

Bachelor’s degree or equivalent

Tools

Word

Excel

Job description

Inizio Engage is seeking a Medical Information Team Lead to support a biotechnology client from a Canada remote location. This role leads information services, ensures high-quality documentation, and triages medical information requests across channels while maintaining HIPAA privacy.

You will collaborate with cross-functional teams, manage multiple projects, and mentor team members. A Bachelor's degree is preferred, with High School Diploma required; strong communication skills are essential,