Customer Service Representative III (Service and Repair)

Medtronic; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Health benefits (medical, dental, vis​

Bachelor's degree programs funded

Paid time off

Paid holidays

Annual bonus (5%)

Job summary

Medtronic in the United States is seeking a remote Customer Service Representative III to join our service team. You will answer calls and emails from hospital staff regarding equipment repairs and exchanges, using strong communication to resolve inquiries. The role is remote within the U.S.

and offers a structured schedule with daily support responsibilities. Starting compensation includes an hourly base rate, annual bonus potential, PTO, holidays, and a comprehensive benefits plan.

Qualifications

• High school diploma plus a minimum of 4 years of relevant work experience.
• Strong verbal communication, listening, and problem-solving skills.
• Experience supporting healthcare, medical devices, or regulated products.

Responsibilities

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat, with phone support as the primary channel.
• Apply interpersonal skills and product knowledge to respond to and resolve inquiries.
• Document customer interactions and recurring product issues to support quality initiatives.
• Utilize knowledge bases and collaborate with teammates through chat and escalation channels.
• Escalate unresolved or advanced technical issues to team leads or senior resources.

Skills

Customer service

Call center support

Help desk

Technical support

Healthcare support

Education

High school diploma

4+ years experience

Job description

Remote

A Day in the Life

We are seeking a Customer Service Representative III join our service team for Cranial and Spinal Technologies. You’ll be answering calls and emails from hospital staff regarding equipment repairs and exchanges. Strong communication and customer support skills are essential.

This position is remote within the United States.

Schedule

Monday through Friday, 8 am - 5 pm central time

Compensation

• Starting base hourly rate: $23 / hour
• Annual Bonus: Target of 5%
• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan, including medical, dental, vision, and more
• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
• Paid family, medical, and parental leave after 1 year of employment
• Many more benefits to choose from!

Key Responsibilities

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
• Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
• Document customer interactions and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
• Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
• Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.

Minimum Qualifications

High school diploma plus a minimum of 4 years of relevant work experience

Preferred Qualifications

• Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
• Strong verbal communication, listening, and problem-solving skills.
• Experience supporting healthcare, medical devices, or regulated products.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$41,600.00 - $62,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).