Remote Medical Device Applications Specialist

Haemonetics; United States; Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with up to 6% employer match

Employee stock purchase plan

Paid time off

Health and welfare benefits

Job summary

Haemonetics is seeking a technically skilled professional to provide customer-focused support for NA territory, handling product, quality, and regulatory inquiries while coordinating with Quality, Regulatory, R&D, Manufacturing, and Marketing teams.

You will train customers and internal staff, map product adoption strategies, and support product implementations and onboarding while traveling up to 50% domestically.

Qualifications

• 1-2 years experience with medical devices or clinical plasma collection
• Remote-based with 50% travel
• Bachelor's degree in a technical discipline
• Strong presentation and communication skills

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics’ existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
• Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
• Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities

Skills

Technical support

Communication skills

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Computer Engineering

Job description

Haemonetics is seeking a technically skilled professional to provide customer-focused support for NA territory, handling product, quality, and regulatory inquiries while coordinating with Quality, Regulatory, R&D, Manufacturing, and Marketing teams.

You will train customers and internal staff, map product adoption strategies, and support product implementations and onboarding while traveling up to 50% domestically.