Remote Medical Billing & Support Specialist

Sarnova HC, LLC; Dublin (OH); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) Plan

Job summary

Sarnova HC, LLC is seeking a Medical Call Center Specialist for Digitech with remote work options. You will handle high-volume patient calls, ensuring accurate information and compassionate support for billing inquiries.

The role demands bilingual English/Spanish capabilities, proficiency in MS Outlook/Word/Excel, and the ability to type at least 40 WPM. Training is provided, and compliance with HIPAA is essential.

Qualifications

• Education: High School Diploma or equivalent required.
• Bilingual (English/Spanish) preferred.
• Proficient with MS Outlook, Word and Excel.
• Familiarity with insurance billing is a plus; training provided.
• Type at least 40 WPM with accuracy.
• Maintain composure under pressure and meet deadlines.

Responsibilities

• Answer a high volume of incoming patient calls in a remote call center.
• Listen actively and show empathy while addressing questions and billing inquiries.
• Evaluate caller needs and determine resolution path per client rules.
• Handle calls by gathering information and completing follow-up actions.
• Research issues by reviewing accounts or contacting third parties as needed.
• Complete follow-up actions such as emails, calls, or faxes for full resolution.
• Maintain detailed documentation in the patient account system and ensure HIPAA compliance.
• Meet or exceed daily quotas in a fast-paced environment.
• Collaborate with team and contribute to continuous improvement.

Skills

Bilingual

MS Outlook

MS Word

MS Excel

Typing 40 WPM

Customer service

Education

High School Diploma or Equivalent

Job description

Sarnova HC, LLC is seeking a Medical Call Center Specialist for Digitech with remote work options. You will handle high-volume patient calls, ensuring accurate information and compassionate support for billing inquiries.

The role demands bilingual English/Spanish capabilities, proficiency in MS Outlook/Word/Excel, and the ability to type at least 40 WPM. Training is provided, and compliance with HIPAA is essential.