Remote Medical Assistant — Care Navigator

Ascend Medical; Duluth (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

Generous PTO

Paid parental leave

Company holidays

Free healthcare with Ascend including

Job summary

Ascend Medical in Duluth, GA seeks a Medical Assistant to support our patient-first primary care team. You will book and triage patients, document histories, and prepare them for exams in a hybrid digital/on-site model.

Must have a Medical Assistant program and 2+ years’ experience; CPR current; CCMA preferred. We offer medical/dental/vision, 401k with match, generous PTO, paid parental leave, and flexible scheduling.

Qualifications

• High school diploma or equivalent required.
• Graduate from a nationally accredited Medical Assistant program or equivalent healthcare preparation.
• Certified Clinical Medical Assistant (CCMA) preferred.
• Minimum of 2 years MA experience in healthcare setting.
• CPR certification current.

Responsibilities

• Book telehealth appointments, triage patients virtually, and records patient interview, history & chief complaint utilizing Ascend's EMR.
• Prepare patients for examinations and performs/sets up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient.
• Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider.
• Organize and manage inbound and/or outbound communications - calls, chats, and emails as assigned.
• Offer advice and guidance to new and existing members, educating new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services, and assist patients to understand and navigate their health insurance so they maximize available benefits.
• Processes patient phone messages, online messages, follow up calls, and routing them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician.
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues

Skills

Communication skills

English fluency

Team player

EMR documentation

Education

High school diploma or equivalent

Medical Assistant program or equivalent healthcare preparation

CCMA certification preferred

Tools

EMR system

Job description

Ascend Medical in Duluth, GA seeks a Medical Assistant to support our patient-first primary care team. You will book and triage patients, document histories, and prepare them for exams in a hybrid digital/on-site model.

Must have a Medical Assistant program and 2+ years’ experience; CPR current; CCMA preferred. We offer medical/dental/vision, 401k with match, generous PTO, paid parental leave, and flexible scheduling.