Remote Medicaid Support Specialist - Albuquerque Area

Conduent; Denver (CO); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Vision benefits

Paid time off and holidays

Paid training

Career growth opportunities

Equipment provided

No weekend

Job summary

Conduent is hiring a Medicaid Support Specialist to work remotely within the Albuquerque, NM area. You will conduct community outreach, assist beneficiaries with enrollment and eligibility, and enter data into NM-specific systems with a focus on accuracy and timely support.

You will join a team that values reliability, strong communication, and adherence to procedures, with a Monday–Friday schedule and paid training. Benefits start day one, and growth opportunities are available.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Have prior clerical/customer service work experience.
• Comfortable working within established processes and procedures.
• Strong communication and customer service skills
• Reliable attendance and strong work ethic

Responsibilities

• Support the research process unit for the SBE (state-based exchange) and seasoned processor with strong knowledge of all systems used for processing – SME (subject matter expert).
• Determine eligibility for NM Medicaid Program according to the NM Medicaid Care regulations/guidelines by reviewing documentation to accurately enter data into a web-based computer system and following procedures for running automated eligibility rules; prepare correspondence for missing information as appropriate; make outbound calls to obtain, clarify, or validate the information.
• Process applications while maintaining an error rate of 5% or below.
• Assist/train new staff and assist in the call center when needed.
• Maintain good attendance and punctuality and work independently on projects.
• Adhere to changes in policy and procedure and build relationships with the community and advocacy groups.
• Provides administrative support to the business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities, electronic portal, media conversation, content storage and retrieval.
• Occasionally, you will have to go into the office if needed.

Education

High School Diploma

Job description

Conduent is hiring a Medicaid Support Specialist to work remotely within the Albuquerque, NM area. You will conduct community outreach, assist beneficiaries with enrollment and eligibility, and enter data into NM-specific systems with a focus on accuracy and timely support.

You will join a team that values reliability, strong communication, and adherence to procedures, with a Monday–Friday schedule and paid training. Benefits start day one, and growth opportunities are available.