Remote Medicaid Provider Support Specialist

Gainwell Technologies; Baton Rouge (LA); Remote; USD 29,100 - 41,600; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

A healthcare services company is seeking a Call Center Representative to assist healthcare professionals with billing and Medicaid inquiries. This remote position requires excellent communication skills and customer service abilities. Candidates should be self-starters with experience in a call center environment. The role offers a salary range of $29,100 - $41,600 annually and focuses on providing efficient solutions in a fast-paced environment.

Qualifications

• Candidates should have 1-2 years experience in customer service or a call center environment; healthcare experience preferred.
• Familiarity with Medicaid programs preferred.
• Basic proficiency with Microsoft Office applications is required.

Responsibilities

• Handle a high volume of inbound calls and assist healthcare providers.
• Meet performance standards including resolving provider calls within 3–5 minutes.
• Log and track all call interactions accurately.

Skills

Excellent oral and written communication skills

Strong customer service abilities

Professional telephone etiquette

Problem-solving abilities

Multitasking skills

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

A healthcare services company is seeking a Call Center Representative to assist healthcare professionals with billing and Medicaid inquiries. This remote position requires excellent communication skills and customer service abilities. Candidates should be self-starters with experience in a call center environment. The role offers a salary range of $29,100 - $41,600 annually and focuses on providing efficient solutions in a fast-paced environment.