Remote Master Appliance Technician - Virtual Support

Whirlpool Corporation

False Pass (AK)

Remote

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Whirlpool employee discount

Fitness & educational reimbursement

Office space in Saint Joseph/BentonHar

Job summary

Whirlpool Corporation is seeking qualified candidates for a Tech-Line Virtual Appliance Technician (Remote), Master Technician. This role involves remote support for installation, diagnosis, and repair of Whirlpool’s major appliance brands, engaging customers through voice, chat, email, and video calls.

It requires excellent communication, problem-solving, and cross-functional collaboration skills. The Senior Specialist, Technician will interact with Quality and Engineering teams, handle

Qualifications

Strong verbal and written communication skills.
Customer service experience or call center operations desirable.
Knowledge of continuous improvement/lean principles.
Basic understanding of multiple technologies.

Responsibilities

Provide technical support via multi-channel interactions (phone, chat, email, video).
Assist in installation, diagnosis, and repair of Whirlpool major appliances.
Share information on new or emerging issues with Quality and Engineering teams.
Identify gaps for continuous improvement and communicate with stakeholders.

Skills

Communication

Customer service

Lean principles

Education

Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering

High School Diploma or GED

Job description

It requires excellent communication, problem-solving, and cross-functional collaboration skills. The Senior Specialist, Technician will interact with Quality and Engineering teams, handle

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