Remote Marketplace Operations Manager

supplyhouse; United States; Remote; USD 93,000 - 139,000; Full time

Job summary

SupplyHouse is expanding its e-commerce marketplace leadership with a fully remote role that oversees day-to-day operations, supplier onboarding, and catalog quality. The position reports to the Senior Manager, Category Management and requires occasional travel to Melville, NY for internal meetings.

The base salary ranges from $92,940 to $116,175 with a broader range up to $139,410 annually, reflecting experience and equity considerations.

Responsibilities

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse's marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers-mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse's systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items a

Job description

SupplyHouse is expanding its e-commerce marketplace leadership with a fully remote role that oversees day-to-day operations, supplier onboarding, and catalog quality. The position reports to the Senior Manager, Category Management and requires occasional travel to Melville, NY for internal meetings.

The base salary ranges from $92,940 to $116,175 with a broader range up to $139,410 annually, reflecting experience and equity considerations.