Remote Marketplace Growth & Operations Lead

SupplyHouse; United States; Remote; USD 93,000 - 116,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation, sick time, holidays

Work from home stipend

Professional development budget

Grubhub credit

Company rewards program

Flexible Spending Account (FSA)

Long-term disability

Job summary

SupplyHouse is seeking a Marketplace Operations Manager to oversee the day-to-day health of our third-party marketplace channel. This remote role reports to Senior Manager, Category Management and involves supplier onboarding, catalog quality, and ongoing performance monitoring. Travel to Melville, NY three times yearly is required for internal meetings.

The position is full-time and exempt, with a schedule Monday–Friday, 8:00 a.m.–5:00 p.m. PT.

Qualifications

• Bachelor's degree in Business, Marketing, Merchandising, or a related field (or equivalent professional experience).
• Minimum of 5 years of experience in marketplace operations, e-commerce merchandising, or a related field.
• Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action.
• Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools.
• Experience managing supplier or vendor relationships in an operational capacity.
• Strong organizational skills with the ability to manage multiple workstreams and shifting priorities.
• Clear written and verbal communication skills with the ability to coordinate across cross-functional teams.
• Proven ability to document processes and create SOPs in a structured, repeatable format.

Responsibilities

• Proactively research and identify new marketplace supplier candidates across target categories.
• Conduct initial outreach to prospective suppliers and manage early-stage relationships through qualification.
• Coordinate with Category Management to prioritize supplier conversations and align with strategy.
• Own end-to-end onboarding process for approved suppliers including contracts and data requirements.
• Lead technical feed setup and validation for new suppliers and resolve data quality issues.
• Train new suppliers on systems, data standards, and operational requirements.
• Serve as primary point of contact for new suppliers during onboarding and hit go-live milestones.
• Document onboarding processes and maintain SOPs for scalable supplier growth.
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers.
• Monitor post-launch supplier performance and flag issues with SLAs, data quality, or discrepancies.
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions.
• Research competitor listings to identify opportunities for content/improvement.
• Conduct image audits and data cleanup including attribute and filter updates on new brands.
• Own SOP creation and ongoing maintenance for marketplace operational workflows.
• Test and document new marketplace features and platform capabilities within supplier dashboards.
• Execute ad hoc projects including data cleanup and cross-system reconciliation.
• Coordinate with Merchandising, Pricing, and Supply Chain to resolve issues.
• Respond to marketplace customer inquiries escalated from support and review processed returns for trends.
• Reconcile discrepancies between freight and non-freight shipping and update item dimensions.

Skills

Marketplace operations

E-commerce merchandising

Data analysis

Excel proficiency

Vendor relationships

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Business/Marketing/Merchandising

Tools

Microsoft Excel

Job description

SupplyHouse is seeking a Marketplace Operations Manager to oversee the day-to-day health of our third-party marketplace channel. This remote role reports to Senior Manager, Category Management and involves supplier onboarding, catalog quality, and ongoing performance monitoring. Travel to Melville, NY three times yearly is required for internal meetings.

The position is full-time and exempt, with a schedule Monday–Friday, 8:00 a.m.–5:00 p.m. PT.