Remote Marketing Operations Lead, Communications & AI

Pathpoint, Inc; United States; Remote; USD 115,000 - 140,000; Full time

Benefits offered by this job

Insurance coverage

Equity and total rewards

401(k) with match

PTO 20–25 days

Professional development

Remote-first with in-person collab

Home office stipend $500

Internet stipend $75

Parental leave

Job summary

Pathpoint is seeking a Marketing Operations Manager to own and run the production systems behind how we quote, bind, and service E&S insurance for 25,000+ agencies nationwide. You will take end-to-end ownership of communications, including lifecycle messaging, shared email operations, telephony, and AI agents that draft and respond to customer interactions.

You will own reporting, write SQL against our production warehouse, and design scalable, reliable systems.

Qualifications

• 3-6 years in marketing operations, revenue operations, business operations, or a similar systems-heavy role. We care more about what you've shipped than how long you've been shipping.
• Ability to write SQL against a production warehouse independently. You will own reporting for your domain. You should be able to reason about joins across several tables and know why a plausible-looking number is wrong before you send it to anyone.
• Platform skill in at least one communications system, either a lifecycle and campaign platform (Customer.io, Braze, Iterable, Marketo) or a shared inbox and support platform (Front, Zendesk, Intercom, Gmail or Outlook shared mailboxes at volume), including templating or routing logic and data integration, not just campaign building.
• Comfort with APIs, webhooks, and data syncs, including systems with poor documentation or none. Everything in this stack is joined together by them and there is no engineer to hand that work to.
• Evidence you have designed a system other people work inside: queues, routing, escalation, SLAs, or anything where a human operator's day depends on your design being right.
• Hands-on experience operating AI in production, not just using it. You've extended and run LLM-powered workflows or agents that real users depend on, you've dealt with prompt regressions, evaluation, and failure modes, and you have opinions about what makes AI systems reliable versus demo-ware.
• Strong communication judgment. This role will own domains where language is going out under our name, written or spoken through our systems, and you can tell the difference between a message that's fine and one that's right.
• An owner's disposition. You debug your own work, you fix root causes rather than filing tickets, and when something breaks near your domain, your first move is to pick it up, not to ask whose it is.

Responsibilities

• The communications layer stack end to end, currently running on:: Customer.io: segmentation, Liquid templating, lifecycle and transactional campaigns, and the data pipeline that feeds them.
• Front: shared inbox administration and operations. Routing, triage, rules and automation, assignment, permissions, and workload distribution across the teams working in it, plus turning high-volume inbound into signal.
• Dialpad and Attention: telephony administration, conversation intelligence, insight generation, and making our call data as useful as our written channels.
• Reporting across the domain. Some of these systems are new and do not have reporting developed yet. You will write the SQL, build the reporting, and be the person who can say whether what you shipped worked.
• Production AI systems in this domain: extending and operating our existing AI email agents, monitoring them, catching regressions, and tuning them.
• Quality and rollout for customer-facing communications: evaluation approaches, guardrails, staged releases, and the judgment to know when a system is ready for production and when it isn't.

Skills

SQL

Marketing ops

APIs & webhooks

AI in production

System design

Communication judgement

Ownership

Platform knowledge

Tools

n8n

Zapier

Salesforce automation

Job description

Pathpoint is seeking a Marketing Operations Manager to own and run the production systems behind how we quote, bind, and service E&S insurance for 25,000+ agencies nationwide. You will take end-to-end ownership of communications, including lifecycle messaging, shared email operations, telephony, and AI agents that draft and respond to customer interactions.

You will own reporting, write SQL against our production warehouse, and design scalable, reliable systems.