Remote Manufacturer Programs Coordinator

Walgreens; United States; Remote; USD 21,000 - 29,000; Full time

Job summary

Walgreens is seeking a patient access and referral coordinator to provide individualized service to manufacturers, HUBs, and patients regarding prescriptions, programs, and eligibility determinations. You will verify financial documents, calculate FPL%, and support referrals through approval and shipment.

Responsibilities include coordinating referrals, processing orders from multiple channels, briefing pharmacists on condition changes, and following up with patients to ensure timely delivery

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in patient care, healthcare, retail, or customer service.

Responsibilities

• Serves as the single point of contact for manufacturers and third-party HUBs relating to any patient, prescription, program or data query, while ensuring policies and procedures are followed; coordinates patient care by scheduling referrals communicating shipment information, assessing supply needs, verifying patient information, and triaging patients to a pharmacist, as appropriate.
• Creates and processes through all assigned referral and order stages including re-orders received by electronic data feed, fax, mail and telephone; partner closely with manufacturer/HUB Case Managers to ensure streamlined communication and minimize service interruptions.
• May perform Order Processing functions such as data entry, calling doctors' offices for Rx clarifications and updating patient medical profile.
• Performs review of patient financial documents to determine FPL% (Federal Poverty Level percentage) to perform eligibility determination functions.
• Creates and distributes daily Bridge Report and Quick Start reports for review of patient eligibility for department Bridge and Quick Start programs, as well as processing through all referral and order stages all Bridge and Quick Start referrals and re-order referrals.
• Completes monthly benefit investigation to determine patient's eligibility for patient assistance programs (PAP), including review of patient financial documents.
• Consults with the pharmacists to make them aware of any changes in a patient's condition, compliance issues or side effects and transfer patients directly to a pharmacist for counseling, as needed.
• Assists with patient activities, including follow-up calls for patient's next order/refill, initiate the discharge of patient from services, contact a patient's doctor's office to schedule delivery of an order, request a letter be sent to the patient if unable to make contact and any other reminders necessary related to the patient's care.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Prioritization

Education

High school diploma or GED

Job description

Walgreens is seeking a patient access and referral coordinator to provide individualized service to manufacturers, HUBs, and patients regarding prescriptions, programs, and eligibility determinations. You will verify financial documents, calculate FPL%, and support referrals through approval and shipment.

Responsibilities include coordinating referrals, processing orders from multiple channels, briefing pharmacists on condition changes, and following up with patients to ensure timely delivery