Remote Manager, Transplant Financial Coordination

University of Chicago Medicine; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

University of Chicago Medicine is seeking a Financial Transplant Specialist Manager to lead the transplant financial coordination team. You will oversee billing, pre-authorization, and patient account management for transplant and donor services, while coordinating with clinicians and payors to optimize revenue flow.

Hybrid work arrangement with onsite presence 2–3 days monthly. Requires expertise in medical insurance verification, financial clearance, and EMR systems.

Qualifications

• Bachelor's degree or equivalent.
• At least 8 years of experience in medical insurance verification and/or healthcare finance.
• Minimum of 10 years related healthcare registration, billing and/or reimbursement experience.
• Advanced understanding of financial clearance in healthcare setting.
• Proficient in Microsoft Office, Epic systems (EPIC training & testing), and Phoenix for solid organ candidates.
• Advanced insurance authorization and registration techniques.
• Background in medical terminology.
• Website Insurance Training (OneSource, Availity, Connex)
• Strong communication skills and must be able to communicate courteously and effectively with physicians, payors, and staff.
• Ability to prioritize and work on several projects at once while maintaining communication with all invested parties.
• Ability to maintain confidentiality of patient information.
• Strong analytic and financial assessment abilities as well as the ability to maintain close attention to a variety of details required to perform duties effectively.
• Excellent customer service and communication skills with patients, colleagues and external customers.

Responsibilities

• Provides oversight of the transplant financial coordinator team, ensuring appropriate staffing levels and equitable work distribution.
• Manages the Human Resources functions for direct reports, including hiring, performance appraisal, competency assessments, and ongoing performance management.
• Manages account and patient work queues related to transplant and donor patients to identify and resolve potential billing errors, collaborating with the transplant financial coordinator team to correct transplant plan codes, coverage details, and effective term dates.
• Develops and manages onboarding plans and training materials for all new transplant financial coordinator personnel.
• Provides resources, ongoing training, and mentorship to the team focused on revenue cycle best practices.
• Participates in leadership meetings, offers insight on process improvement and efficiency, and collaborates with hospital finance while carrying out financial and managerial responsibilities.
• Monitors overall patient flow and manages the complete financial case management for transplant recipients, donors and related services.
• Reviews the transplant calendar and verifies authorizations for upcoming recipients in collaboration with clinical teams.
• Collaborates with the transplant financial coordinators and clinical teams to appeal denied services, resolve charge disputes, address billing issues, and manage patient concerns, including arranging peer-to-peer conferences. Documents all verification, pre-authorization, and communication activities promptly.
• Performs other duties as requested by senior management

Skills

Healthcare finance

Communication skills

Medical terminology

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Epic Systems

Phoenix for solid organ candidates

Availity

Connex

OneSource

Job description

University of Chicago Medicine is seeking a Financial Transplant Specialist Manager to lead the transplant financial coordination team. You will oversee billing, pre-authorization, and patient account management for transplant and donor services, while coordinating with clinicians and payors to optimize revenue flow.

Hybrid work arrangement with onsite presence 2–3 days monthly. Requires expertise in medical insurance verification, financial clearance, and EMR systems.