Remote Manager – Self-Pay Services & Patient Experience

001 University of Rochester; New York (NY); Hybrid; USD 71,000 - 106,000; Full time

Job summary

The University of Rochester is seeking a Healthcare Billing Supervisor to manage patient self-pay inquiries and collections for hospital and professional services in a remote role in New York. You will develop policies to standardize and improve service delivery while leading a team of associates.

This role requires a Bachelor's degree and at least three years of healthcare supervisory experience; you will set goals, monitor performance, and collaborate with departments to maximize revenue.

Qualifications

• Bachelor's degree required; 3 years healthcare experience preferred.
• Previous supervisory experience required; leadership and team development.
• Experience developing policies/procedures to standardize service quality.

Responsibilities

• Coordinates activities with the area Supervisor and directs day-to-day activities of patient services teams.
• Monitors quality of work and provides ongoing education related to systems, processes, outcomes and customer service.
• Develops policies and procedures to ensure standardization and compliance; drives service improvements.
• Sets goals and ensures accountability for staff performance.
• Acts as liaison between departments to resolve complex problems or manage service recovery.

Skills

Supervisory experience

Customer service

Policy development

Process improvement

Education

Bachelor's degree

Job description

The University of Rochester is seeking a Healthcare Billing Supervisor to manage patient self-pay inquiries and collections for hospital and professional services in a remote role in New York. You will develop policies to standardize and improve service delivery while leading a team of associates.

This role requires a Bachelor's degree and at least three years of healthcare supervisory experience; you will set goals, monitor performance, and collaborate with departments to maximize revenue.