Remote Manager, Benefit Plan Operations

Prime Therapeutics

Denver (CO)

Remote

USD 81,000 - 138,000

Full time

3 days ago

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Job summary

Prime Therapeutics in Denver, with remote work options, seeks a Manager of Operations to lead the Benefit Plan Configuration team across multiple lines of business, ensuring accurate programming of benefit plans and adherence to SLAs. You will drive performance, create project plans, and coordinate with internal and external stakeholders to deliver high-quality service.

The role requires a bachelor’s degree, 6 years in operations management, and 2 years in leadership, plus strong analytical,

Qualifications

Bachelor’s degree or equivalent combination of education and relevant work experience.
6 years of work experience in operations management, PBM, healthcare, insurance, retail, analytics or compliance.
2 years of leadership/people management experience.

Responsibilities

Manage employee performance through defined scorecards and performance metrics and provide ongoing feedback, coaching, direction, and development.
Lead the team in organizational data validation projects to support major system enhancements or release updates.
Oversee project management, programming, testing, and documentation activities to drive performance and ensure SLAs are met or exceeded.
Schedule employees, manage capacity, and coordinate activities to maintain appropriate workflow.
Develop and document workflows, system requirements, system impact analyses, system design, process analyses, and testing, including reasonableness checks, using software development methodology to deliver efficient, cost-effective solutions as directed.
Identify reporting needs based on system programming and workflows; document reporting requirements and conduct testing of new reporting prior to implementation in production.
Create and maintain necessary functionality in ticketing systems, benefit landscapes, and workflows; recommend and implement solutions and evaluate results.
Partner with client-facing teams to resolve client concerns and ensure identified improvement opportunities are effectively addressed and implemented.
Other duties as assigned.