Remote Managed Account Operations Specialist

Thrivent; Oregon; Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401k

Paid Time Off

Job summary

Thrivent's Investment Advisory Operations (IA Ops) team serves as a primary operational resource for managed account programs, supporting advisors, field partners, vendors, and internal brokerage teams through expert problem resolution and service execution.

The role emphasizes developing expertise in SMA/UMA/APM/FSP products, tax overlays, DCA, block trades, and fee-based billing, enabling effective guidance and implementation of advisory solutions.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in financial services, brokerage operations, advisory operations, or a related field.
• FINRA Series 7 and 63/65 or 66 licenses required, or the ability to obtain required licenses within 90 days of hire.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Strong problem-solving and analytical skills with a focus on delivering exceptional service.

Responsibilities

• Serve as a primary operational resource for managed account programs by responding to advisor and internal inquiries through phone, chat, and email channels.
• Process managed account maintenance requests, account updates, rebalances, and other operational activities accurately and efficiently.
• Develop and maintain subject matter expertise in managed account platforms, products, and operational processes.
• Partner closely with Envestnet and other external vendors to resolve issues, support platform enhancements, and improve the advisor experience.
• Assist advisors in implementing investment management strategies by leveraging third-party money managers and available managed account solutions.
• Monitor, analyze, and resolve operational inquiries while meeting established service level expectations and quality standards.
• Document advisor, vendor, and custodian communications within Salesforce and other designated systems.
• Stay current on operational policies, procedures, regulatory requirements, and platform enhancements impacting managed account programs.
• Test, learn, and support the implementation of new managed account functionality and enhancements before release to the field.
• Maintain working knowledge of brokerage and advisory systems, including Envestnet, Wealthscape, FBSI, and Thrivent proprietary applications.
• Build and maintain strong working relationships with advisors, internal business partners, custodians, and external vendors.
• Generate and analyze reports to support business operations, service delivery, and platform management.
• Contribute to team success by collaborating with peers, providing operational coverage, and supporting departmental initiatives.

Skills

Verbal communication

Written communication

Excel

Word

Attention to detail

Organizational skills

Multitasking

Problem solving

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Envestnet

Wealthscape

NFS/Fidelity

NetX360

Job description

Thrivent's Investment Advisory Operations (IA Ops) team serves as a primary operational resource for managed account programs, supporting advisors, field partners, vendors, and internal brokerage teams through expert problem resolution and service execution.

The role emphasizes developing expertise in SMA/UMA/APM/FSP products, tax overlays, DCA, block trades, and fee-based billing, enabling effective guidance and implementation of advisory solutions.