Remote Maintenance Requests Coordinator

Hrstalentsolutions; Knoxville (TN); Remote; USD 34,000 - 49,000; Full time

Job summary

The Maintenance Request Coordinator role oversees online maintenance submissions, ensuring clear issue descriptions, access preferences, and owner details. You will verify intake records, gather missing routine details, and communicate verified progress with residents while following the employer's guide.

This remote full-time position emphasizes customer service and office administration skills. You will not diagnose repairs or promise completion dates without confirmation, keeping residents

Qualifications

• Must have experience in office administration or customer service.
• Ability to communicate clearly with residents and internal teams.
• Attention to detail and record-keeping skills.

Responsibilities

• Review assigned online maintenance submissions.
• Check for required description and contact details.
• Route urgent reports under the defined process.
• Record access preferences without promising a visit.
• Check the current work-order stage.
• Share approved status updates with residents.
• Keep supporting files and correspondence linked.

Skills

Customer Service

Office Administration

Clear Communication

Job description

The Maintenance Request Coordinator role oversees online maintenance submissions, ensuring clear issue descriptions, access preferences, and owner details. You will verify intake records, gather missing routine details, and communicate verified progress with residents while following the employer's guide.

This remote full-time position emphasizes customer service and office administration skills. You will not diagnose repairs or promise completion dates without confirmation, keeping residents