Luxury Auto Care Concierge & Customer Support

Lorien; Warrenton (MO); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Cadillac Universal Advisors are responsible for managing day-to-day contact duties with Cadillac customers regarding Customer Assistance, Marketing Support, EV, and the Connection Center. Communications are conducted via Messaging, Phone, and Email.

Advisors aim to build strong relationships with customers and GM stakeholders, handling inbound inquiries, providing timely resolutions, and participating in ongoing training to improve service quality.

Qualifications

• Bachelor's Degree preferred or equivalent work experience.
• 1+ years of experience in luxury customer service-related profession.
• Technical proficiency, problem solving, and troubleshooting experience.
• Computer navigation and proficiency in Excel, PowerPoint, and Word.
• Strong verbal and written communication skills.
• Knowledge of General Motors CX Tools and processes.
• Ability to deal with ambiguity and adapt quickly in a fast-paced environments.

Responsibilities

• Handle inbound interactions between Cadillac Care, Marketing Support, EV, and Connection Center inquiries through phone, email, or messaging.
• Proficient case handling for customers while providing timely resolution.
• Ensure Team Leaders and Senior Advisors have necessary information on case status and resolutions.
• Participate in training to increase skillset for better customer experience.
• Contribute to achieving team KPIs, such as service levels and customer satisfaction.

Skills

Luxury customer service

Communication

Problem solving

Adaptability

Education

Bachelor's Degree or equivalent

Tools

Excel

PowerPoint

Word

GM CX Tools

Job description

Cadillac Universal Advisors are responsible for managing day-to-day contact duties with Cadillac customers regarding Customer Assistance, Marketing Support, EV, and the Connection Center. Communications are conducted via Messaging, Phone, and Email.

Advisors aim to build strong relationships with customers and GM stakeholders, handling inbound inquiries, providing timely resolutions, and participating in ongoing training to improve service quality.