Remote Luxury Vehicle Care Advisor

Conexess Group; Warren (MI); Remote; USD 42,000 - 54,000; Full time

Job summary

Conexess Group is hiring a remote Cadillac Universal Advisor to support the Cadillac customer care team at General Motors. You’ll help Cadillac owners with vehicle questions and concerns, work with dealerships to resolve issues, and keep owners updated along the way.

As a Cadillac Universal Advisor, you will manage day-to-day contact duties across Customer Assistance, Marketing Support, EV, and Connection Center, using Messaging, Phone, and Email to deliver timely resolutions and build strong

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 1+ years of luxury customer service experience.
• Technical proficiency, problem solving and troubleshooting skills.
• Proficiency with Excel, PowerPoint and Word.
• Strong verbal and written communication skills.
• Knowledge of General Motors CX Tools and processes.
• Ability to adapt quickly in a fast-paced environment.

Responsibilities

• Handle inbound interactions via phone, email, or messaging.
• Provide proficient case handling with timely resolutions.
• Update Team Leaders on case status, suggestions, resolutions.
• Participate in training to improve skills.
• Troubleshoot vehicle connectivity, Wi-Fi, Infotainment and MyCadillac Mobile App.
• Attend Bi-Weekly 1:1s with Team Leaders for feedback.
• Exceed KPIs such as service level, customer satisfaction, and on-time activity.
• Contribute to a culture focused on customer-centric service and operational excellence.
• Availability to work Sundays-Saturdays with flexible hours.

Skills

Communication skills

Problem solving

Troubleshooting

Technical proficiency

Adaptability

Education

Bachelor's Degree or equivalent experience

Tools

Excel

PowerPoint

Word

GM CX Tools

Job description

Conexess Group is hiring a remote Cadillac Universal Advisor to support the Cadillac customer care team at General Motors. You’ll help Cadillac owners with vehicle questions and concerns, work with dealerships to resolve issues, and keep owners updated along the way.

As a Cadillac Universal Advisor, you will manage day-to-day contact duties across Customer Assistance, Marketing Support, EV, and Connection Center, using Messaging, Phone, and Email to deliver timely resolutions and build strong