Remote Luxury Travel Experience Specialist

manatal-264; Cambridge (MA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Travel perks

Job summary

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to design and coordinate exceptional travel experiences from a fully remote setup. You will engage clients before, during, and after trips, delivering high-quality service and personalized support.

The role emphasizes attention to detail, proactive communication, and seamless coordination with suppliers and clients, while maintaining organized records and adhering to agency guidelines.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience in travel or hospitality.
• Ability to work independently in a remote environment.
• Strong organizational and attention to detail.
• Comfortable using digital tools and booking platforms.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Communication

Interpersonal skills

Organization

Remote work

Customer service

Travel knowledge

Job description

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to design and coordinate exceptional travel experiences from a fully remote setup. You will engage clients before, during, and after trips, delivering high-quality service and personalized support.

The role emphasizes attention to detail, proactive communication, and seamless coordination with suppliers and clients, while maintaining organized records and adhering to agency guidelines.