Remote Luxury Travel Concierge & Experience Expert

Manatal; San Jose (CA); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fully remote

Career development

Travel perks

Team training

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to work fully remotely and help clients plan exceptional luxury trips. You will handle reservations, itinerary updates, and special accommodations, delivering personalized, professional service from home.

The role emphasizes proactive communication, accuracy, and client satisfaction, with a focus on luxury travel experiences and seamless coordination across stages of travel.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience in travel, hospitality, or related field.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Comfortable using digital tools, booking platforms, and communication software.
• Passion for travel and creating positive client experiences.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Communication skills

Customer service

Remote work

Attention to detail

Organization

Travel industry knowledge

Digital tools proficiency

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to work fully remotely and help clients plan exceptional luxury trips. You will handle reservations, itinerary updates, and special accommodations, delivering personalized, professional service from home.

The role emphasizes proactive communication, accuracy, and client satisfaction, with a focus on luxury travel experiences and seamless coordination across stages of travel.