Remote Luxury Concierge & VIP Guest Relations Lead

Jobgether; United States; Remote; USD 95,000 - 110,000; Full time

Benefits offered by this job

Annual salary 95,000–110,000 USD

Paid time off

Dental, medical, vision insurance

401(k) retirement plan

Remote work in eligible states

Job summary

Jobgether is seeking a Guest Relations & Concierge Manager to lead a distributed team across the United States and Europe. This remote, full-time role focuses on delivering exceptional guest experiences while translating strategy into daily operations.

You will manage VIP relationships, service recovery, and concierge performance, with a strong commercial mindset to identify revenue opportunities in travel products and loyalty programs.

Qualifications

• At least 7 years in luxury hospitality.
• At least 5 years of direct people management.
• Experience leading distributed teams across time zones.
• CRM/hotel tech experience; Salesforce is a plus.
• Strong leadership, empathy and problem-solving skills.

Responsibilities

• Translate guest experience strategy into day-to-day service delivery.
• Lead Concierge and VIP Relations teams; onboarding and training.
• Hands-on leadership; step into service queue during peak demand.
• Own and maintain the Concierge Playbook and procedures.
• Develop training materials with Experience leaders and set standards.
• Coordinate with Operations, Product and Marketing to ensure smooth service.
• Oversee VIP membership operations, referrals, loyalty analytics, and events.
• Drive concierge sales across flights, packages, charters, and loyalty products.
• Identify revenue opportunities while keeping a guest-first focus.
• Build expertise in Darwin and Sabre for fares, exchanges and refunds.
• Ensure travel agency and Sabre support遵守 fare rules and charges.
• Report KPIs, commissions, coverage, and guest feedback to leadership.
• Lead headcount planning; interview and hiring decisions.
• Establish delegated approvals for VIP staff and escalations.

Skills

Leadership

People management

CRM platforms

Sales awareness

Customer service

Team coaching

Cross-team collab

Tools

Salesforce

CRM systems

Ticketing systems

Job description

Jobgether is seeking a Guest Relations & Concierge Manager to lead a distributed team across the United States and Europe. This remote, full-time role focuses on delivering exceptional guest experiences while translating strategy into daily operations.

You will manage VIP relationships, service recovery, and concierge performance, with a strong commercial mindset to identify revenue opportunities in travel products and loyalty programs.